Customer service will send you a box containing a return authorization form and return shipment label. No returns are accepted without an authorization.

If you are returning your eyeglasses because of a manufacturing defect, you must contact customer service by phone at 88, by email at to get an authorized return. We are not responsible for damage caused by customer wear and tear.

In addition, you will have one year from the date of delivery to return eyeglasses with defects in the anti-reflection (AR) coating and Transitions (photochromic), we will replace these eyeglasses at no charge. If your eyeglasses have a manufacturing defect you must return them within thirty (30) days of the date of delivery of your order and we will replace them at no charge. Accessories other than eyeglasses that are unused and in their original condition can be returned for a one hundred percent (100%) refund. The refund will be issued to the credit card used on the preceding order for which store credit was issued. You must call us to obtain a return authorization (RA) number before returning your order. If you are not satisfied with eyeglasses you have ordered from us, you may return those eyeglasses and you may elect to receive either (a) an exchange for an equal priced item, OR (b) a one hundred percent (100%) refund, returned to your credit card.

You will have thirty (30) days from the date of delivery of your order to return items included in the applicable order. We do not guarantee a specific delivery date. Therefore timing of delivery, receipt of the order by you and other timing expectations might be delayed or impaired and orders can take longer than expected. Orders are usually shipped from these locations within 10 to 14 days from date of the order, depending on prescription type and other factors, and, as with all medical devices, your order is subject to government inspection, shipping delays, strikes and other unforeseeable events. Continued abuse of our services will cause your IP address to be blocked indefinitely.Most orders placed for delivery in the United States are shipped from Mississippi and most orders placed for delivery outside of the United States are also shipped from Mississippi. Please fill out the CAPTCHA below and then click the button to indicate that you agree to these terms. If you wish to be unblocked, you must agree that you will take immediate steps to rectify this issue. If you do not understand what is causing this behavior, please contact us here. If you promise to stop (by clicking the Agree button below), we'll unblock your connection for now, but we will immediately re-block it if we detect additional bad behavior. Overusing our search engine with a very large number of searches in a very short amount of time.Using a badly configured (or badly written) browser add-on for blocking content.Running a 'scraper' or 'downloader' program that either does not identify itself or uses fake headers to elude detection.Using a script or add-on that scans GameFAQs for box and screen images (such as an emulator front-end), while overloading our search engine.There is no official GameFAQs app, and we do not support nor have any contact with the makers of these unofficial apps. Continued use of these apps may cause your IP to be blocked indefinitely. This triggers our anti-spambot measures, which are designed to stop automated systems from flooding the site with traffic. Some unofficial phone apps appear to be using GameFAQs as a back-end, but they do not behave like a real web browser does.Using GameFAQs regularly with these browsers can cause temporary and even permanent IP blocks due to these additional requests. If you are using Maxthon or Brave as a browser, or have installed the Ghostery add-on, you should know that these programs send extra traffic to our servers for every page on the site that you browse.The most common causes of this issue are: Your IP address has been temporarily blocked due to a large number of HTTP requests.

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